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Skill Enhancement Program
Skill Enhancement Program
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This page contains answers to commonly-asked questions about the Skill Enhancement Program. We have tried to cover all the information but if you have any query or problem not provided on this page, please contact us.
 
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Frequently Asked Questions

  1. What’s the minimum and recommended system requirements for accessing the web based courses?
  2. Where do I log in?
  3. How do I log in?
  4. When is WBT available?
  5. What type of user support is available?
  6. Why can not I login even after registering with www.xceedskills.com.
  7. Will I have access to all the available courses once I login?
  8. How can I see a course list after logging in?
  9. Why don’t I see the entire course list when I login?
  10. How can I make payment to buy a course?
  11. Where can I get information from about the courses?
  12. How do I change my password?
  13. How do I edit my profile?
  14. I have forgotten my password. How do I login?
  15. Do I need to finish the entire course in one sitting?
  16. How can I contact xceedskills.com ?
  17. How do I get help if I face any problems at any stage?
  18. How do I contact your tech support in case of any technical problem?

Q What’s the minimum and recommended system requirements for accessing the web based courses?

A. Minimum Requirements

PC MAC
Computer Environment PC with 64MB RAM (128MB recommended) Power Mac G-3, G-4 or higher
Platform Microsoft Win 98 SE/2000/XP Mac OS 9.22 or MAC OS X 10.2 or higher
CPU Intel or AMD CPU at 266 MHz or higher 300 MHz or higher
Monitor 1024X768 resolution at 16-bit color depth 1024X768 resolution at 16-bit color depth
Browser Microsoft IE 5; or Netscape Navigator 7.x Safari or Microsoft IE 5.2
Internet Connection 56.6K min connection; DSL or cable modem (recommended) 56.6K min connection; DSL or cable modem (recommended)
Internet plug-ins Flash 7 Flash 7
Internet Options Cookies and JavaScript enabled Cookies, JavaScript enabled
Internet Security Software No popup blockers or firewalls No popup blockers or firewalls

Recommended Requirements

  PC MAC
Computer Environment PC with 256MB RAM Power Mac G-4 or higher
Platform Microsoft Windows 2000/XP Mac OS X 10.x
CPU Intel or AMD CPU at 700 MHz or higher 450 MHz or higher
Monitor 1024X768 resolution at 16-bit color depth 1024X768 resolution at 16-bit color depth
Browser Microsoft IE 6.X.X; or Netscape Navigator 7.x Safari
Internet Connection DSL, Cable or Broadband connection DSL, Cable or Broadband connection)
Internet plug-ins Flash 7 Flash 7
Internet Options Cookies and JavaScript enabled Cookies, JavaScript enabled
Internet Security Software No popup blockers or firewalls No popup blockers or firewalls

Note: Internet Explorer for the Macintosh does not support JavaScript access to applets/AJAX. This is a browser limitation, for this reason, Macintosh IE 5 users cannot access course materials incorporating JavaScript/AJAX functions. Please try accessing this course material from a non-Macintosh machine or a non-IE browser on the Macintosh.

Q. Where do I log in?

A. Go to the Web-Based Training portal http://www.xceedskills.com

Q. How do I log in?

A. You need to purchase a course to get your account created. The login information will be emailed to you. We DO NOT SHARE any of your information with anyone at any time, so this should not be a problem or concern.

Q. When is WBT available?

A. WBT is available 24/7 except during routine maintenance or any internet outage beyond our control.

Q. What type of user support is available?

The best way to report problems and get help is to use our Problem Reporting Form. However, phone support is available Call +1 800 7845406 (US Toll Free) or +91 9971714173 (India) to speak with someone directly or send us email at support@xceedskills.com. We will respond to your e-mail within one business day.

Q. Why can not I login even after registering with www.xceedskills.com.

A. It takes upto 4 hours on business days to activate your account once the registration is received. Usually it happens in minutes with complete and accurate form.

Q. Will I have access to all the available courses once I login?

A. All courses are available to buy. Once you buy online, usually the courses are active in your “My Courses” in minutes but may take upto 4 business hours.

Q. How can I see a course list after logging in?

A. Click on the + sign beside My Courses on the left side of the page.

Q. Why don’t I see the entire course list when I login?

A. Once you login, you can see a list of courses on the left side of the page. The list contains names of only those courses which are available to you. You will have to pay to access other courses. Details of payment options are given on www.xceedskills.com.

Q. How can I make payment to buy a course?

A. You can order online at www.xceedskiils.com.

Q. Where can I get information from about the courses?

A. Email your query to sales@xceedskills.com or call +1 800 7845406 (US Toll Free) or +91 9971714173 (India).

Q. How do I change my password?

A. After you login, click on your username on the right side of the page. A page will open. Click on the Change Password button. A page will open. Enter your current and new passwords in the appropriate fields and then click on the Change Password button at the bottom of the fields.

Q. How do I edit my profile?

A. After you login, click on your username on the right side of the page. A page will open. Click on the Edit Profile button. A page will open. Make changes to the fields you desire to edit. After editing your profile, click on the Update Profile button at the bottom of the page.

Q. I have forgotten my password. How do I login?

A. Enter your username and click on the Sign In button without entering your password. A page will open. Click on the Yes, help me log in button. A page will open. Enter either your username or your registered email address and then click on OK button. An email containing instructions to help you login will be sent to you. Check your email to login.

Q. Do I need to finish the entire course in one sitting?

A. No, you can re-launch the course whenever you want to. The activation is available for upto 12 months from your date of purchase.

Q. How can I contact xceedskills.com ?

A. You can email to sales@xceedskills.com

Q. How do I get help if I face any problems at any stage?

A. The best way to report problems and get help is to use our Problem Reporting Form. However, phone support is available Call +1 800 7845406 (US Toll Free) or +91 9971714173 (India) to speak with someone directly or send us email at support@xceedskills.com. We will respond to your e-mail within one business day.

Q. How do I contact your tech support in case of any technical problem?

A. You can send your query to support@xceedskills.com

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Skill Enhancement Program is an XceedLearning initiative