Skill Enhancement Programs offer comprehensive online learning material in the area of soft skills for the salespeople who want to develop their career. The programs are created to provide competitive edge training to enhance the skills that will help you to proficiently accept the challenges in today’s aggressive selling environment.
Problem Solving Skills
In this program, you will learn to identify a problem, analyze issues, prioritize the issues, assess issues and how to structure a problem.
Course Outline
This program will help you in establishing a clear understanding of the problem solving process that you can apply to resolve your day-to-day problems. After going through this program, you will be able to:
Identify a problem
Structure a problem
Prioritize issues
Assess issues
Analyze issues
Propose solutions
Course Content
1. Introduction
a. What is Problem Solving?
b. Features of a Problem Solving Process
c. Steps of a Problem Solving Process
2. Problem Identification
a. Introduction
b. Use of Problem Identification Table
3. Problem Structuring
a. Introduction
b. Tree Structure and Logic Trees
4. Prioritising Action
a. Introduction
b. How to Prioritise
5. Assessing Issues
a. Introduction
b. Build an Issue Assessment Table
6. Analysis
a. Introduction
b. Types of Activities
7. Problem Solution
a. Introduction
b. Using Grouping Structure
c. Communicating Solutions
d. Resolving an Issue
e. Tools for Analysis
f. Arriving at Consensus
Course Outline
